Matrix's customer service is a way of life that involves putting our customers first in every aspect of the business. Our service is characterized by an obsession to achieve complete customer satisfaction in each and every encounter. This is shared by everyone in the company from our owners to each employee representative of all departments.

Our customer service representatives have continous training on all of our products, CHAMPVA, Medicare Part B DME, Community Based Outpatient Clinics "CBOC", Spina Bifida, as well as ancillary services provided on a client basis to satisfy specific needs.

Matrix's customer service manager, who has over 15 years in the pharmacy industry, understands the importance of ongoing training. He believes customer service representatives that maintain current knowledge on our products and new developments deliver superior service. Employees remain satisfied with their job and take pride in their ability to provide quick, accurate and responsive answers. This is proven by the average tenure of Matrix's customer service representatives of 5 years!

Matrix's customer service team is recognized as one of the best in the industry, providing us and our clients a competitive edge.

Call us today. We are ready to answer your questions, provide information and explain our services to you and your customers.