A scam has been reported by a CHAMPVA beneficiary, stating that they were contacted by an individual representing themselves as “Medical Matrix, Inc”. This individual requested personal information from the beneficiary. If you receive such a call, do not provide this information and please notify the VA Health Administration Center at 800-733-8387 or Medical Matrix LLP, (Matrix) at 800-880-1398 as soon
as possible.
Customer Information
Medical Matrix, LLP
6421 Camp Bowie Blvd, Suite 200
Fort Worth, TX 76116

Please know that Matrix will only ask you for the following
details when assisting you:


1. Your Pharmacy or Beneficiary ID

2. Your Date of Birth and Phone Number

Matrix will never telephone your residence and ask for any form of private financial details, such as credit card or bank account numbers. If private financial details are solicited by an individual associating themselves with Matrix, please contact Matrix immediately to report this event.
Matrix does not make unsolicited calls to our clients and is not a telemarketer. One of Matrix’s most important goals is to protect your privacy. We will take all appropriate steps to keep your personal information confidential.

More Information
If you feel that you have been a victim of Mail Fraud or telephone scam, please contact Matrix by one of the following methods:

Mailing Address
Medical Matrix
6421 Camp Bowie Blvd, #200
Fort Worth, TX 76116

Email
Customer Support
Telephone
1-800-880-1398

Online
Click here to send us a report.

External Help
Medical Matrix, LLP is not affiliated with the following entities, but they are a good source of information about what to do when you feel you are a victim of Mail fraud or Identity Theft.
1. Call the Federal Trade Commission (FTC) toll-free at 1-877-438-4338 or visit Federal Trade Commission.

2. OnGuard Online is a joint venture of the FTC and numerous public and private partners intended to help consumers avoid Internet and other electronic fraud.

 

 

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